Privacy Policy
Last updated: April 28, 2026
1. Introduction
Mystique AI (“we,” “our,” or “us”) provides a messaging and booking platform that helps businesses communicate with their customers. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, use our platform, or interact with a business using Mystique AI.
2. Information We Collect
Depending on how you interact with Mystique AI, we may collect:
- Contact information (such as name, phone number, and email address)
- Message content and interaction history (such as SMS conversations and booking-related messages)
- Consent records (such as SMS opt-in status, timestamps, and related compliance metadata)
- Booking and transaction-related information needed to support appointments, reservations, deposits, or payments (for example, booking status and payment confirmation metadata)
- Technical data (such as IP address, device/browser information, and user agent)
3. How We Collect Consent
SMS consent may be collected through:
- Web forms with opt-in checkboxes
- SMS keyword opt-in (for example, texting “START” when instructed)
- Lead forms on social platforms
Consent records are securely stored in our systems, including database infrastructure with appropriate access controls, and may include timestamps, the consent source/page, and other compliance metadata. Consent records may be retained even after opt-out for compliance and audit purposes.
- Users may reply STOP to unsubscribe or HELP for assistance
- Message frequency may vary. Message and data rates may apply
4. How We Use Your Information
- To provide messaging, scheduling, and booking features on behalf of businesses using the platform
- To facilitate appointment requests, confirmations, reminders, and related communications
- To support booking and payment workflows and related business transactions
- To operate, maintain, and improve the platform, including troubleshooting and security monitoring
5. Data Processing Role
Mystique AI acts as a service provider/data processor on behalf of businesses using the platform. Businesses retain responsibility for their customer relationships, including providing appropriate disclosures and instructions for consent where required.
6. Data Sharing
We do not sell personal data. We may share information with service providers and partners who help us operate and deliver the platform (for example, hosting, messaging delivery, and payment/booking support services), subject to appropriate contractual protections and limited to what is necessary to provide the services.
7. Data Retention
We retain information for as long as necessary to provide the services, comply with legal and contractual obligations, and enforce our policies. Consent records may be retained even after opt-out for compliance and audit purposes.
8. User Rights
- Access your data
- Request deletion
- Withdraw consent
- Opt out of SMS via “STOP” and request assistance via “HELP”
9. SMS Communication Compliance
SMS communications are intended to be permission-based. Users may reply STOP to unsubscribe or HELP for assistance. Message frequency may vary. Message and data rates may apply. We maintain consent records and related compliance metadata to support opt-in, opt-out, and auditing requirements.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. Consent records are securely stored in our systems, including database infrastructure with appropriate access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Contact
If you have questions about this policy or your rights, contact us at:
Email: [email protected]