Intelligent Conversation Engine
Fully natural SMS dialogue powered by GPT-4o. Handles questions, objections, off-topic replies, and short answers without scripts or keyword triggers. The most capable AI SMS chatbot available for small business.
Platform Features
The complete AI SMS automation stack for service businesses
Mystique AI is an autonomous revenue operator (ARO) that turns incoming messages into booked work for service businesses. Every feature is configurable per business through the database. No engineering required to onboard a new client. No subscriptions. Just automated lead qualification, SMS appointment booking, and confirmed jobs.
Conversation & Intelligence
AI-powered SMS conversations that qualify leads automatically
Dynamic Intent Detection
Detects what each customer actually wants without keyword logic. The conversational AI adapts in real time based on what they say — not what you expected them to say.
Real-Time AI Lead Scoring
Automated lead qualification software built into every conversation. Scores each lead COLD → WARM → HOT → READY every turn. Handoff only triggers when required fields are complete and intent threshold is met.
Adaptive Persona System
12 configurable tone profiles map to full instruction strings stored in the database. Tone shifts automatically — Informative → Reassuring → Value-driven → Closing → Handoff-ready — based on lead temperature.
Persistent Customer Memory
Mystique remembers every customer across sessions — identity, preferences, past interactions, and objections. Returning customers are recognized instantly and the conversation picks up where it left off.
Returning Customer Intelligence
Tracks each customer's trajectory: new / progressing / stalled / returning. Adapts greeting, urgency, and next steps automatically based on where they are in the lifecycle.
Lead Capture & Bookings
Automated SMS appointment booking from first text to confirmed job
Structured Lead Capture Through SMS
Collects name, phone, email, address, service type, appointment time, and custom fields — entirely through natural SMS conversation. No forms, no app, no friction for the customer.
Field Validation & Data Integrity
Every field validated before saving to the database. Datetime requires both day and time. Address must be complete and in service area. Invalid input triggers a natural re-ask — never a failed form.
Absolute Date Resolution
Converts relative customer language to exact datetimes. "Tomorrow at 2" becomes a real timestamp. Fully timezone-aware per business — no ambiguous bookings.
Full Appointment Booking Lifecycle
End-to-end SMS booking automation: lead capture → owner SMS confirmation → Stripe payment link → customer payment → appointment confirmed. The owner approves via text — no dashboard login required.
Canonical Appointment State Engine
Enforces strict lifecycle states: REQUESTED → AWAITING_OWNER_CONFIRMATION → PAYMENT_PENDING → CONFIRMED → COMPLETED. Immutable event log. One-active-appointment invariant enforced at the database level. No invalid transitions, ever.
Stripe Payment Integration
Payment link generated automatically after owner approval. Customer pays via hosted Stripe checkout. Appointment confirmed only after payment clears. Expired links auto-detected and resent by the lifecycle clock worker.
Owner & Business Tools
AI booking system managed entirely by SMS — no software to learn
SMS-Only Owner Interface
Confirm bookings, reject with alternative times, and query live business data entirely via SMS. No dashboard login, no software to learn. The owner stays in their phone — Mystique handles the rest.
Automated Post-Booking Support
After confirmation, Mystique continues handling customer questions from database truth — rescheduling requests, cancellations, payment link resends, and appointment status — automatically.
Lifecycle Clock Worker
A background worker runs every 15 minutes: expires stale payment links, escalates unresponsive owners, auto-completes past appointments, and sends 24-hour SMS follow-ups to customers. Full automation with zero manual intervention.
Zero-Code Business Configuration
Every setting is database-configured per client: required lead fields, AI scoring weights, booking rules, pricing, business hours, service area, and tone persona. Onboard a new business in minutes — no engineering required.
Website Scraper & Knowledge Engine
Auto-scrapes client websites on a 7-day refresh cycle. GPT-4o extracts hours, capabilities, and service entities. Safe changes apply automatically; risky changes queue for human review in the owner dashboard Updates tab.
Nightly AI Optimization Engine
Every night, Mystique analyzes conversion rates, objection patterns, drop-off points, and knowledge gaps (VIEW_GAP analysis). Living summaries surface actionable recommendations per business in the admin Insights tab.
Architecture & Compliance
Enterprise-grade multi-tenant AI infrastructure built for scale
Multi-Tenant White-Label Architecture
Every client is fully isolated — dedicated SMS number, AI persona, lead config, pricing, memory, and booking rules. Unlimited businesses on one platform. Built for agencies and resellers deploying AI SMS automation at scale.
SMS Compliance Built-In
STOP/HELP/START handling, first-contact compliance messaging, opt-out suppression, STOP identity normalization, and a hard block on all outbound messaging outside configured business hours. Compliant by default.
Reliability & Idempotency
Message deduplication ledger, idempotency keys on all lifecycle writes, retry logic, and full state enforcement. No duplicate bookings, no double messages, no invalid state transitions — guaranteed at the database level.
7 PM2 Workers, Always Running
Platform API, scraper (6h), connector (4h), nightly optimizer (2am), retention (3am), owner confirmation (2h), and lifecycle clock (15min). Every automated process runs on its own independent worker — one failure never affects the others.
Database as Source of Truth
The LLM renders language. The database owns all facts. Every appointment state, customer record, and business rule lives in PostgreSQL — never in AI memory. Consistent, auditable, and deterministic across every interaction.
Security & Audit
JWT admin authentication, API-key business auth, rate limiting, CSP headers on the admin dashboard, complete tenant isolation, and full audit logging across all business interactions and lifecycle events.